Privacy Policy

DRAFT - pending attorney review. Prepared from standard templates by an AI assistant on 2026-10-16. Not legal advice and not yet in effect.

Problem Solved HQ ("we") is a sole proprietorship operated by Anthony James Rivera. Contact: [CONTACT EMAIL - TO BE SET].

What we collect

Information you submit in our intake form (company, name/email, industry, team size, problem description, tools, budget); files and data you choose to provide for a project; billing information processed by our payment provider (Stripe) - we do not receive or store full card numbers; basic technical logs needed to run the site.

How we use it

To assess your request, prepare and deliver proposals and products, process payments, provide support, keep records required by law, and improve our services. We may use anonymized, aggregated patterns from intake requests (for example, the kinds of problems common in an industry) to develop products. We do not sell personal information.

Service providers

We use providers to operate: hosting (Cloudflare), email delivery (Resend), payments (Stripe), and AI-assisted processing where needed. We will not send your customer data to AI, geocoding or routing providers for a project without your explicit consent.

AI assistance

Our operations are substantially run with AI assistance, which may process your submission to do the work you asked for. We do not authorize your data to be used to train AI models, and we do not send customer data to geocoding or routing services without your consent.

Your data stays yours

• Purpose limitation. Files and customer lists you upload are used only to assess and solve the problem you brought us.
• No selling, sharing or contacting your customers. We do not sell or share your data and never use it to contact your customers.
• No pitching your competitors with your data. Showcase examples are anonymized under a written checklist. Our outreach prospect lists are built only from public business websites; our software rejects any prospect list sourced from customer uploads or matching customer-provided contacts.
• Redaction. On request we replace customer names with codes and avoid street addresses (using coordinates or ZIP codes) wherever the work allows.
• NDA. We will sign a mutual NDA on request before receiving files.

Retention and deletion

Uploaded files are permanently deleted automatically 30 days after we deliver the work or close your request (or at the next daily cleanup after delivery if you ask for delete-on-delivery), and in any case no later than 180 days after upload. Local working copies are deleted when we deliver. On request, we delete your intake answers, uploaded files and messages immediately after you confirm via the link we email you (/delete-my-data). Intake answers without files are kept up to 24 months unless you ask us to delete them. We keep records the law requires (for example invoices and payment records) and a one-way fingerprint of deletion requests. Backups held by our hosting provider may persist for the provider's limited backup window before they expire.

Your choices

You may request access, correction, export or deletion of your information, and opt out of marketing emails at any time via the unsubscribe link or by contacting us. Depending on where you live (for example California), you may have additional rights.

Security and storage

Data is sent over encrypted connections (HTTPS/TLS). It is stored on Cloudflare's infrastructure (Workers and D1 database; primary location Eastern North America). Access is limited to our operations, and the owner dashboard is password-protected. We do not hold security certifications and do not claim any. No system is perfectly secure; we will notify affected users of a data breach as required by law.

Children

Our services are for businesses and not directed to children under 16.

Changes

We will post updates here with a new effective date.

Effective date: [NOT YET IN EFFECT]